As a dealer, you are keen for your business to go well. For customers to get in touch spontaneously and for you to offer those customers the best service. At Harol, we understand that only too well and do everything we can to make your business better.
If you become a Harol dealer, you can expect a number of commitments. Here are the 10 values we consider to be set in stone. Promises we make and keep to every Harol dealer. Promises that we know are important to business owners like you.
Quality is our hobby horse; our products are not the cheapest, but they are the best. And they have been for 70 years. We guarantee this quality via strict procedures and controls on everything we make and everything that goes out of our doors. Choose, order, receive and get to work.
Choosing is losing. We think differently about this. The freedom to make the right choice is service too. Our wide range of roller shutters, garage doors, sun protection and outdoor living products - in all their facets - turn choosing into winning
All our products are sustainable and made with an eye for detail. It is these details that make the difference to our customers' experience. We work with the best materials and seek out the best suppliers. Only in this way can we guarantee our end customers years of enjoyment.
Harol has a solution for every style. From traditional to contemporary. For newbuild and renovation. We take pride in the fact that our products do not disfigure a home. Customers buy because they want to enjoy our products. And some of that enjoyment is in the look.
Everyone has their own taste. That means it would be wrong to work with standards. Every question from every customer therefore results in a custom solution. And that means that everything is custom-made. Down to the millimetre. All you have to do is to choose from our huge range of materials and colours. So we won't discuss details. Or differences in taste.
Our products are available in all RAL colours and a wide range of textured paint colours. At no extra charge. That means that an aesthetic Harol solution that fits in perfectly with the style of the building is possible for every home.
Every Harol dealer has 1 permanent point of contact. No queuing or taking numbers. Someone who is there to advise, answer your questions and help with specific solutions. Advice and assistance. Because ultimately it's about your business: and that must continue to run well and smoothly.
A Harol dealer is given support in training and sales so that there is always a strong brand behind your story. You also get a set of tools to optimise your sales process. If you like, you can also access your own online order system so you can work even more quickly and efficiently. Preparing quotes, tracking orders... these are things that are not exactly fun but are a little less unpleasant when they run smoothly.
We offer a 5-year warranty on all our finished products and 2 years on parts. Yes, 5 years, because we are so confident about our quality. If a manufacturing defect should slip in somewhere, we replace the item quickly and free of charge. Nobody likes to wait for ever for the sun to come out.
We guarantee to deal with complaints quickly. Every week, any complaints we receive are treated with the highest priority. For you, if something has gone wrong, but also for your customers, so that you can provide feedback quickly.